1. Delivery scope

We mainly provide distribution services for wigs and hair accessories products to customers in the United States. The current delivery scope covers serviceable areas in the United States. The details are subject to the checkout page of the website.

  1. Order processing time

After the customer completes the payment and confirms the order, we usually need 1-3 working days for order review, product inspection, packaging and shipment preparation. During holidays or when the order volume is large, the processing time may be extended appropriately.

  1. Delivery time

Once your order is shipped, estimated shipping time within the United States is 3–7 business days. The actual delivery time may vary due to factors such as the receiving area, weather and logistics arrangements.

  1. Delivery partners

We mainly arrange product delivery through the following US and international logistics service providers:
-USPS

  • UPS
  • FedEx
    The specific delivery service provider will be determined based on the order destination, product weight and actual transportation arrangements.
  1. Logistics tracking

After the order is shipped, if the logistics service provider supports tracking, we will provide the corresponding logistics tracking number to facilitate customers to check the package transportation status.

  1. Delivery charges

Delivery charges will be displayed on the checkout page, and the specific amount is calculated based on the delivery address, product quantity and delivery method. If there is a free shipping event, please refer to the information published on the website.

  1. Delivery delays

In the event of bad weather, holidays, logistics peaks or other uncontrollable factors, the delivery time may be extended. We will make reasonable efforts to assist customers in following up on relevant delivery issues.

  1. Receipt and product inspection

After receiving the goods, please check the packaging and condition of the goods in time. If you find that the product is damaged, missing or does not match the order, please submit a request in accordance with the website’s refund and return policy.

  1. Policy updates

We may adjust this transportation policy based on actual logistics services and operations, and the updated content will be published on the website and take effect.