We are committed to providing an excellent shopping experience. If you encounter any issues with the wigs or hair accessories you have purchased, you may request a return or refund in accordance with the following policy.

  1. Return Period

Customers may submit a return request within 30 days of receiving their items. All return requests must comply with this policy and applicable consumer protection laws.

  1. Return Conditions

Items returned should, as much as possible, be in their original condition and include their original packaging and all relevant accessories. As wigs and hair accessories are personal-use items, for hygiene reasons, products with removed hygiene seals, signs of wear, or contamination may not be eligible for return (unless the item is defective or otherwise provided for by applicable law).

  1. Refund Processing

Once we have received and inspected the returned item(s), we will process your refund in accordance with applicable regulations. Refunds are typically issued to the original payment method; the time it takes for the funds to appear in your account depends on the processing speed of your bank or payment service provider.

  1. Return Shipping Costs
  • We will cover reasonable return shipping costs if the return is due to product defects, damage during transit, or the shipment of an incorrect item.
  • For returns initiated for personal reasons, the customer is responsible for return shipping costs, unless otherwise provided for by applicable law.
  1. Return Request Process

Customers must first submit a return request via our website, providing the order number, the reason for the return, and photographs of the item(s). Once your request is confirmed, we will provide instructions for the return. Please do not send any items back without prior confirmation.

  1. Return Address

Return Address: 35 Beacon St, APT 2, Everett, MA 02149

Please send the items to the designated address only after receiving confirmation of your return request to ensure the package can be properly received.

  1. Ineligible Returns

We may decline return requests for items that have been misused, damaged by the user, or otherwise do not meet the criteria for returns. This policy does not affect your statutory rights regarding product quality or any other legal entitlements.

  1. Order Cancellation

Customers may submit a request to cancel an order, provided the items have not yet been shipped. For orders that have already been shipped, the standard return process must be followed.

  1. Policy Updates

We may adjust this policy in response to business developments or changes in applicable laws and regulations. Any updated content will be posted on our website and will take effect upon publication.